Track your order
Frequently Asked Questions (FAQ)
Q: Why isn’t a status being displayed?
A: It can take up to 24–48 hours for the courier to record the first scan. Please bear with us.
Q: My parcel has been stuck for days.
A: With international deliveries, the status may not be updated until the parcel arrives in the destination country (Germany).
Q: I haven’t received a dispatch confirmation.
A: Please check your spam folder or contact us via WhatsApp if you cannot find your order number.
If you cannot find your tracking number, you can contact us at any time via WhatsApp.
Shipping partners: DHL, UPS, FedEx & DPD Express.
Get help via WhatsApp
We usually reply within a few hours.