This privacy policy describes how we collect, process and secure your data when you visit our website (neovape.de). It informs you about your data protection rights and explains how you are protected by law.

Data collection

We collect different categories of information in order to provide you with our e-cigarette services:

Personal data

  • Name
  • E-mail address
  • Telephone number
  • Postal address

This information is required for order processing, the dispatch of e-cigarette products and the provision of our customer service.

Device and usage information

  • Device type
  • IP address
  • Browser type
  • Access times
  • Visited pages

This data is collected automatically and helps us to improve the user experience and ensure safety and compliance for e-cigarette products.

Use of data

We use the information collected for the following purposes:

Order processing and fulfilment

We use your personal data for order processing, product delivery and customer service.

Customer communication

We will contact you regarding your orders, product information and marketing campaigns, including relevant updates and safety notices.

Service improvement

We analyse usage data in order to optimise our products, website features and the user experience.

Data transfer

Your personal information will not be transferred to third parties without your consent, except in the following cases:

Service provider

We transmit your data to logistics companies, payment service providers and other third-party providers to ensure smooth product delivery and payment processing.

Legal obligations

We will disclose your data if required by law or if requested by the authorities in order to comply with applicable laws and regulations.

Business transactions

In the event of a merger, acquisition or sale of company assets, your information may be transferred but will remain subject to the protections of this Privacy Policy.

Data security

We implement various protective measures for your personal data, including encryption techniques and regular security checks. Nevertheless, we cannot guarantee one hundred per cent security of your data on the Internet.

Your rights

You have the following rights:

  • Right to informationAccess to your personal data
  • Right of rectificationCorrection of your data
  • Right of cancellationRemoval of your data

If you wish to remove your data or unsubscribe from receiving marketing information, you can contact us at any time.

Cookies and tracking technologies

We use cookies and similar technologies to optimise your website experience. You can control cookies via your browser settings, but please note that disabling cookies may affect certain website functions.

Protection of minors

Our products and services are intended exclusively for persons aged 18 and over. We do not knowingly collect personal data from persons under the age of 18. If we become aware that such information has been provided to us, we will remove it immediately.

Changes to this privacy policy

We may revise this Privacy Policy from time to time. Any modifications will be published on this page and the date of the last revision will be updated. We advise you to visit this page periodically.