Order processing and dispatch:
Your order will be processed and dispatched by us within 1-5 business days. The delivery period is usually 10-15 working days. Please note that there is no dispatch at weekends or on public holidays.
Parcel tracking:
Once your order has been dispatched, you will receive a tracking number by e-mail. You can view the current status of your shipment on the corresponding website:
Please allow 3-7 days after dispatch for the tracking data to be available on the website.
Order changes and cancellations:
Before dispatch, you can cancel your order free of charge or change the delivery address. After dispatch, refunds or address corrections are unfortunately no longer possible.
Customs clearance and fees:
We offer DDP shipping (Delivered Duty Paid) to the following countries/territories. With DDP deliveries you do not have to pay customs clearance and customs duties. (Availability varies by country, please note actual conditions)
- USA: UPS delivery (except Alaska and Hawaii)
- Australia: Australia Post delivery
- Great Britain: DPD Express delivery (regional)
- Europe: DHL Express / DPD Express delivery
- Restrictions: Not available in countries with stricter customs regulations: Denmark, Australia, Norway, Switzerland
Supplementary notes:
Deliveries to remote regions may incur additional costs and longer delivery times. We will do everything in our power to ensure that your consignment arrives on time.
Customer service:
If you have any queries or specific requests, please contact us at helmuarnho101@gmail.com. Our aim is to provide you with the best possible service.